We’re here to help. Our Customer Service team are available Monday to Friday, 9am to 5pm GMT. Please reach out via email at customercare@khayni.com

We sure do. All orders are shipped internationally from England.

Interior orders are shipped based what you order. Most of our objects and furniture collections can be shipped with DHL.

For oversized items we may need to do ex-works shipping, which means a specialist courier is needed. We can help with finding you the best courier for the job.

For all shipping related information for interior orders please click here.

Shipping for caps is a lot easier. We offer free worldwide shipping using Royal Mail or shipping with DHL at a cost.

You can select your preferred option at checkout.

For all shipping related information for cap orders please click here.

If you are shopping internationally taxes are not included in the RRP.

You will have the shipping option at checkout to select DDP (duties and taxes paid) or DDU (duties and taxes unpaid).

For cap orders duties and taxes may be included in the shipping depending on your location.

For full visibility on all applicable charges relating to duties and taxes, we recommend viewing our shipping policy for interiors here and caps here prior to purchase.

Yes. Once your order is shipped you will receive an automated email with tracking details from your chosen courier.

For all orders shipped with DHL delivery times are as below:

• For UK customers delivery is next business day from date of dispatch.
• For international customers delivery is typically 3 - 5 days from date of dispatch.

Tracking details will be provided in your confirmation email.

For custom shipping, transit times will be provided at the time of quoting.

Our cap orders will vary depending on location if shipped with Royal Mail. For transit related information for cap orders please click here.

Yes, returns are easy.

All returns will be processed within 3-5 business days of being received. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 5 business days. All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control. 

Please familiarise yourself with our shipping & returns terms before placing your order.

Our trade program is open to all professional interior design, architectural firms and any other interior related firm from across the world. Once a member you will receive trade discounts for professional projects.

Please email out Customer Service team to apply.

Our team will aim to respond to emails within 24 hours to confirm eligibility. If accepted we will email you with the information needed to obtain quotes and place orders.

customercare@khayni.com 

Yes. We'd love to hear from you if you are interested in being a stockist for our Caps for Conservation collection.

Please be sure to reach out to customercare@khayni.com with your store details and we will get back to you.

We are online only and do not have a physical store to visit.

All collections can be ordered through our website and delivered worldwide.

Any questions please be sure to reach out to customercare@khayni.com