Returns
How to Return
Not the one? It happens. We’re here to make things as easy as possible.
For information on returns, please refer to the below table.
| type | returns window (to be received by us after delivery) | returns courier | returns rate | returns fee | no refund |
|---|---|---|---|---|---|
| interiors | 14 days | returns are made using dhl. please email us for your dhl returns label. | dhl shipping charges will be deducted from your refund amount upon processing your return. | no returns fee for regular orders. re-stocking fee of 10% of large or specialised packing. | made to order or custom orders. if returned goods are damaged. orders returned after the 14 day window. where items have been used in photoshoots and/or events of any nature. delayed shipping - 14 days will commence the day after payment is made. missing or damaged goods due to change of delivery preference. |
| caps | 14 days | returns can be made using your preferred shipping option. if you selected dhl as your shipping option we can provide a dhl returns label | cost of return shipping at the expense of customer. if using a dhl returns label from us the shipping charge will be deducted from your refund amount upon processing your return. | see caps shipping table as fees vary by location. | if returned goods are damaged or not returned as new. orders returned after the 14 day window. where items have been used in photoshoots and/or events of any nature. missing or damaged goods due to change of delivery preference. |
How to Return
Things don't always go to plan. If you change your mind for any reason within 14 days of receiving your online order, we offer returns subject to the belowconditions.
Please email us to notify us of the returnand reason before returning your item.
Return Cost
Return costs are at the expense of the customer.
If returning via us with DHL Please email us for your label. To find your DHL location click here.
Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return.
Processing Time For Returns
Once your return has reached us, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.
Refunds
Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution.
Return Conditions
All returned items must be in original condition.
Caps must be returned unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.
Please note old objects and furniture will not look perfect even if they have undergone repair works and will have natural markings. If you would like to return your order on this basis it will be processed as unsuitable and not damaged.
Refused Duties & Taxes
If any applicable duties and taxes are not paid, the order will be returned to Khayni . A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order. If customs destroys a parcel due to non-compliance Khayni is not liable.
Refunds Duties & Taxes
Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by Khayni . We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country. Taxes are refundable and will be refunded at the time of return.
Damaged or Faulty Item Returns
If you believe your item is damaged or has a fault, please contact our Customer Service team with your order number and images of the fault. All cushions have a no returns / refund policy for faulty zips under any circumstances.
All issues must be reported to us in writing within 24 hours of delivery with images, including packaging.
Returning an item purchased during a promotion period or with a discount code
All full priced items purchased during a promotional period or where a discount code has been applied are eligible for return to the original form of payment.
If you have any questions please be sure to reach out to customercare@khayni.com