Shipping costs may vary depending ondelivery location. All shipping costs are outlined in the above table and will be shown at checkout prior to purchase. On occasion our website will ask you to contact us for a shipping quote. Please email us at customercare@khayni.com should that be the case and we will advise best shipping method.

You must provide a valid shipping address. Khayni is not responsible for failed deliveries due to incorrect details. We do not handle or pay for the return of these parcels, and no refunds are due.

To track and manage the delivery your parcel with Royal Mail, click here .

To track and manage the delivery of your parcel with DHL, click here .

For all orders, a signature is required upon delivery to ensure secure receipt of the parcel. Should you wish to manage your delivery without signature then Khayni is not liable.

For all orders, a signature is required upon delivery to ensure secure receipt of the parcel. Should you wish to manage your delivery without signature then Khayni is not liable.

We aim to dispatch all in-stock items within 48 hours.

Made to Order items will be dispatched in accordance with the lead time accepted upon purchase. For an order that contains a mix of in stock and Made to Order, shipping is charged on dispatching the items together. Lead times may be subject to change or delays and we will contact you should there be any variation.

Where goods are sold ex-works ownership passes on collection of the goods to your shipping agent.

We're eager to get to you, too. Expected shipping times are an estimation given to by the courier and may vary depending on locations. We do not offer any additional expedited shipping services. Please refer to the above table for anticipated shipping times.

All international customers shop our website without UK taxes.

For shipping with DHL all countries will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid) at checkout. Please note that if you select DDU, you will be responsible for paying the required duties & taxes upon delivery. The shipping carrier will not release the package before payment for duties & taxes. Please ensure you are fully familiar with our returns policy here before refusing entry.

Khayni is legally required to declare the full purchase value on all international customs forms.

Please note that these deadline rules apply strictly to all international orders, irrespective of whether you selected DDU or DDP at checkout:

The Importer’s Duty: Certain countries require the local recipient to sign clearance forms, provide identification numbers, or complete specific paperwork before a parcel can be legally released.

Strict Time Limits: Customs authorities operate on highly strict time limits. You must respond to all clearance requests and communication within their specified deadlines.

Our Support Promise: Khayni will always be highly responsive and assist you with any extra product information, commercial invoices, or order data needed to help clear your package.

Forfeiture of Refund: Meeting the final customs deadlines and signing required local forms remains entirely the responsibility of the customer. If a parcel is rejected, abandoned, or destroyed because you failed to respond to customs within their deadline, Khayni will offer no refunds, no replacements, and no return assistance.

It is the customer’s responsibility to nominate a safe and secure shipping address. Khayni is not liable for stolen or missing parcels, once the order has been delivered to the nominated address.  

Khayni are not liable for damage sustained to parcels once successfully delivered to the nominated address. We are in your care now. 

If your parcel is being returned to Khayni, please reach out to our Customer Service team to arrange redelivery. Please note, redispatch fees will apply.