SHIPPING, DELIVERY AND INSURANCE

SHIPPING
Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site for domestic and international orders. Due to the large size and weight of some of our products certain orders may be subject to additional shipping charges. We recommend that you contact customercare@khayni.com should you wish to obtain a full shipping cost prior to placing your order. Alternatively, you can place the order and customer care will contact you to advise of any additional shipping charges. 

DELIVERY
For items in stock we aim to dispatch within 48 hours. Items on pre-order or made to order will be dispatched in accordance with the lead times on our Site. Lead times on the Site and are subject to change and/or delays. Should there be any variation to the lead times shown on the Site we will contact you to advise you of the position. Once goods have been dispatched, expected delivery times are next working day for domestic and 3-5 working days for international deliveries.

We endeavour to fulfil all orders placed. If we are unable to deliver to your location we will let you know.

You will own the goods  from the later of (a) we receive payment in full or (b) we deliver the goods to you.

We require a signature for any goods delivered, at which point responsibility for any purchased goods passes to you. The goods are your responsibility from the time we deliver them to the address you gave us. DHL will give you the option to update your delivery preferences once goods have been shipped. Khayni will not be responsible for any delivery without signature due to your change of preferences. Delivery will have been deemed to have taken place as and when DHL leave the goods in accordance with your preferences.

All international customers purchasing from us will be denoted as ‘Delivery Duty Unpaid’ (DDU) and will be charged for the items purchased and shipping costs only. Duties, taxes and other compulsory payments when shipping internationally are the sole responsibility and shall be paid in full by the customer. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion. 

Khayni is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund in full for any goods you have paid for but not received.

INSURANCE
Khayni insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

RETURNS AND EXCHANGES

Right to Cancel under ICACR’s
If you are based in the EU you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order with 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you receive thee last of the goods.

To exercise the right to cancel, you must inform us by email to customercare@khayni.com.

For orders cancelled under the ICACR’s, we will issue you with a full refund including the basic shipping cost of getting the goods to you in the first place. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or 
(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or 
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction.

To return cancelled orders please email customercare@khayni.com for the returns address. You shall return without any undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

For bespoke orders the ICACRs does not apply.

RETURNS AND REFUNDS
A refund will be offered on any unsuitable items returned to us in unused conditions within 28 days. We are unable to refund any damaged or used goods returned. We do not offer a refund for goods returned after the 28-day period.

Arrangement for returns, shipping and handling charges are the responsibility of the sender returning the goods. Items must be returned to us in unused and in as new condition in their original packaging with all labels and tags (if applicable) still attached. Refunds will be made against the original payment method.

There are two options available for you to arrange a return. You have the option to arrange the return yourself with your own couriers. We cannot be held responsible for non-delivery of returned items. The other option available is for you to return the parcel using our courier. We will email the  returns label for you to print and attach to the parcel and schedule a convenient pick up time for you. The shipping and handling charges that our courier charges us will be deducted from the final refund amount made against your original payment method. For either option, please email customercare@khayni.com for assistance.

In addition to the above terms the following conditions apply in respect of the following items.

Cushions
  • If purchasing cover only and a fault occurs with the zip when you are inserting the inner then no refund can be given.
  • As all cushions are made to order any orders totalling 10 cushions or more will be deemed a bespoke order.
  • All cushions designed to your specification are deemed bespoke orders.
Frames
  • As all frames are made to order any orders totalling 10 frames or more will be deemed a bespoke order.
  • All frames designed to your specification are deemed bespoke orders.
Tableware
  • All tableware designed to your specification are deemed bespoke orders.
Home Accessories
  • All home accessories designed to your specification or sourced on your request are deemed bespoke orders.
  • If items are being shipped specifically to fulfil your order then this will be deemed to be a bespoke order.
Furniture
  • All furniture designed to your specification or sourced on your request are deemed bespoke orders.
  • If items are being shipped specifically to fulfil your order then this will be deemed to be a bespoke order.

EXCHANGE POLICY
We do not offer an exchange policy. We therefore suggest that you return it for refund and purchase a new item separately in this instance.

HOW TO RETURN A PRODUCT
To arrange a return please email us at customercare@khayni.com and we provide you with further return details.

RECEIVING A REFUND
Once your item has been received and inspected, we will email you to notify you of the approval or rejection of your refund. Your refund will be credited to your original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

QUERIES
If you have any queries or need any further help please contact us at customercare@khayni.com.