Shipping
Shipping Rates & Times
You can browse and shop in your own currency by selecting you locations from the dropdown menu on the top righthand corner of our website.
For information on shipping, duties and taxes for your region, please refer to the below table.
| Country | Free Shipping | Duties & Taxes | Transit Time (Business Days after order ships) | Returns Fee |
Shipping Cost with DHL |
Transit Time with DHL (Business Days after order ships) |
Duties & Taxes with DHL | Returns Fees with DHL |
|
UK
|
Yes | N/A | 2>3 | GBP 5 | GBP 0/5/10 | Next Business Day | N/A | GBP 5 |
|
US |
Yes |
Duties and taxes included | 5>7 | GBP 21 | GBP 20/35 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 15/0 |
|
Europe Belgium, Ireland, Luxembourg, Netherlands |
Yes |
Duties and taxes excluded Tax not included in RRP |
3>5 |
GBP 10 | GBP 10/25 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 15/0 |
|
Europe France, Germany, Guernsey, Jersey, Monaco |
Yes |
Duties and taxes excluded Tax not included in RRP
|
3>5 |
GBP 10 | GBP 12.5 / 27.5 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 15/0 |
|
Europe Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden |
Yes |
Duties and taxes excluded Tax not included in RRP |
3>5 |
GBP 10 | GBP 15/30 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 15/0 |
|
Europe Andorra, Blugaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia |
Yes |
Duties and taxes excluded Tax not included in RRP |
3>5 |
GBP 10 | GBP 20/35 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
Europe Gibraltar, Lichtenstein, Norway, Switzerland |
Yes |
Duties and taxes excluded Tax not included in RRP |
3>5 |
GBP 10 | GBP 22.5/37.5 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
Australia |
Yes |
Duties and taxes excluded Tax not included in RRP |
5>7 |
GBP 16 | GBP 30/45 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
Canada, Mexico |
Yes |
Duties and taxes excluded Tax not included in RRP |
5>7 |
GBP 15 | GBP 30/45 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
China, Hong kong, Japan, Kuwait, New Zealand, Qatar, Singapore, South Africa, UAE |
Yes |
Duties and taxes excluded Tax not included in RRP |
5>7 |
GBP 17.50 | GBP 35/50 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
Saudi Arabia |
Yes |
Duties and taxes excluded Tax not included in RRP |
5>7 |
GBP 17.50 | GBP 45/60 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
|
Argentina, Botswana, Brazil, Chile, Costa Rica, Kenya, Namibia, Zambia |
Yes |
Duties and taxes excluded Tax not included in RRP |
5>7 |
GBP 17.50 | GBP 52.5/67.5 | 3>5 | You have the option at checkout to select DDP (Duties & Taxes paid) or DDU (Duties & Taxes unpaid) | GBP 0/15 |
Shipping
If your shipping destination is not listed in the table do not worry! If our website does not calculate your shipping at checkout please email us as we will be able to assist with shipping options.
Shipping Costs
Shipping costs may vary depending on delivery location. All shipping costs are outlined in the above table and will be shown at checkout prior to purchase.
Track and Manage Your Order
To track and manage the delivery your parcel with Royal Mail, click here.
To track and manage the delivery of your parcel with DHL, click here.
For all orders, a signature is required upon delivery to ensure secure receipt of the parcel. Should you wish to manage your delivery without signature then Khayni is not liable.
Shipping Timeframes
We're eager to get to you, too. Expected shipping times are an estimation given to by the courier and may vary depending on locations. We do not offer any additional expedited shipping services. Please refer to the above table for anticipated shipping times.
Duties & Taxes
All international customers shop our website without taxes.
Free shipping is with Royal Mail. Currently they only offer duties and taxes included to US (so nasty surprises). For all other countries Royal Mail or subsequent postal service will contact you for payment of any fees prior to delivery.
For shipping with DHL all countries will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid) at checkout.
Please note that if you select DDU, you will be responsible for paying the required duties & taxes upon delivery. The shipping carrier will not release the package before payment for duties & taxes.
A heads up - if these duties and taxes aren’t paid, your order will be returned to Khayni, and we’ll issue a refund to your original payment method, minus return fees and any additional shipping and customs charges. If customs destroys the parcel due to non compliance no refund is eligible.
Khayni is legally obligated to enter the full value of orders on customs forms.
Damaged and Stolen Parcels
It is the customer’s responsibility to nominate a safe and secure shipping address. Khayni is not liable for stolen or missing parcels, once the order has been delivered to the nominated address.
Khayni are not liable for damage sustained to parcels once successfully delivered to the nominated address. We are in your care now.
Return To Sender Parcels
If your parcel is being returned to Khayni, please reach out to our Customer Service team to arrange redelivery. Please note, redispatch fees will apply.